Expert Diagnostics Repairs Maintenance Solutions Support Upgrades
MANAGED IT
F.A.Q
What types of devices do you repair?
We repair laptops, desktops, All-In-Ones, and other electronic devices. Contact us if you’re unsure about your specific device!
Do I need to make an appointment for diagnostics?
No, an appointment is not required for any of our in-store services, however, an appointment can guarantee you will be seen.
How long does the diagnostic process take?
Most diagnostics are completed within an hour, but depending on the complexity of the issue, it could take longer.
Can you fix my device on the same day?
Many repairs can be completed on the same day, depending on the problem and parts availability.
What should I bring with my device for repairs?
Bring the device, any necessary power cables, and any specific accessories related to the issue (e.g., keyboard, mouse).
How much does a diagnostic cost?
Our diagnostics are completely free! We believe in helping you understand the issue with your device before making any commitments.
Do you charge a drop-off fee?
No, we do not charge a drop-off fee. You only pay if you decide to proceed with the repair.
What payment methods do you accept?
We accept the following payment methods:
- Cash
- Credit/Debit Cards
- Checks
Is there any obligation to proceed after a diagnostic?
Absolutely not. Our free diagnostics and estimates are provided without any obligation. You can take your time to decide if you’d like to move forward with the repair.
Do you offer discounts?
Yes, we do! We are proud to offer discounts for:
- Active military members or veterans.
- Students at UNA who have the Mane Benefits App.
Do you provide virus and malware removal?
Absolutely. We can remove viruses, malware, and spyware while securing your system against future threats.
What if my device can’t be repaired?
If your device is beyond repair, we’ll provide options for replacement or data recovery, if possible.
Do you offer custom upgrades (e.g., RAM, SSD)?
Yes, we can upgrade your hardware to improve performance, including RAM, SSDs, and more.
Do your repairs come with a warranty?
Yes, we offer a 6-month warranty on all repairs. This warranty covers issues directly related to the service we provide, ensuring your device is repaired to the highest standards.
What is not covered under the warranty?
Parts Warranty: Any replacement parts used during the repair are covered under the manufacturer’s or supplier’s warranty, not ours. If a part is found to be defective, we will assist you in returning it to the supplier, but the cost of the replacement part is not covered by us. Physical Damage or Misuse: Damage caused by drops, spills, or other mishandling after the repair is not covered. Fine Print: The 6-month warranty applies only to the labor and workmanship of the repair. Any issues with replacement parts must be addressed with the part manufacturer or supplier. We are happy to assist with warranty claims on parts but cannot cover the cost or responsibility for defective parts.
What happens if the issue returns after the repair?
No, an appointment is not required for any of our in-store services, however, an appointment can guarantee you will be seen.
Will I lose my data during the repair?
We always aim to preserve your data. However, for certain repairs, data loss is possible. We recommend backing up your files before bringing in your device.
Is my personal information secure during the repair process?
Yes, we take your privacy seriously. Our team follows strict protocols to ensure your personal information stays secure.
Do you use genuine parts for repairs?
Yes, we use genuine parts whenever available, and we’ll discuss alternative options if necessary.
What happens if you don’t have the part for my device?
If a specific part needs to be ordered, we’ll inform you and provide an estimated timeframe for delivery and repair completion.
Can you help set up a new device or transfer data from an old one?
Absolutely. We can set up your new device and transfer all your data securely.
Do you provide business IT services?
Yes, we offer IT support and repair services for businesses. Contact us for details.